Welcome to the Salah Mate FAQ page. Here, you’ll find comprehensive answers to all your questions about becoming a member, making donations, managing finances, and engaging with the community through Salah Mate . This guide aims to provide detailed information to help you navigate and utilize Salah Mate effectively.
Salah Mate FAQ: Your Mosque Prayer App Questions Answered
Find answers about our Salahmate App, donation kiosk app, and digital signage app. Need more help? Email info@salahmate.com.
Salahmate App FAQs
What is the Salah Mate App?
The Salah Mate App is a free Islamic prayer app offering accurate prayer times, Qibla direction, cashless donations, and mosque finder. It’s ad-free, ensuring a private, spiritual experience for worshippers. Download at salahmate.com/download/.
How do I download the Salah Mate App?
Visit salahmate.com/download/ to get the app from Google Play (com.salahmate) or the App Store. It’s free, easy to install, and works on Android and iOS devices for seamless prayer tracking.
Does the app work offline?
Yes, prayer times and Qibla direction work offline after initial setup. Internet is needed for real-time mosque updates, donations, or event listings to stay connected with your community.
Can I donate through the Salah Mate App?
Absolutely! Make secure, one-tap zakat or campaign donations via the app, integrated with Salah Mate’s donation kiosks for seamless mosque fundraising.
Is the app available in multiple languages?
Yes, the app supports English, Arabic, and Indonesian, with more languages planned. Change the language in settings to suit your preference for a personalized experience.
How accurate are the prayer times?
Prayer times are calculated using precise algorithms (e.g., Muslim World League) and synced with local mosques, ensuring accuracy for your location.
What if I have issues with the app?
Contact info@salahmate.com for support. Our team responds within 24–48 hours to resolve issues, ensuring you stay connected with your mosque.
How much does the Salah Mate App cost?
The Salah Mate App is free to download and use, with no hidden fees. For premium features, contact info@salahmate.com for pricing details.
Kiosk App FAQs
What is the Salah Mate Kiosk App?
The Salah Mate Kiosk App powers secure, cashless donation kiosks in mosques, enabling zakat, sadaqah, and campaign contributions via contactless payments. Learn more at salahmate.com/salah-mate-kiosk/.
How do I set up the Kiosk App?
Download from Google Play (com.salahmate.kiosk), install on a compatible tablet, and pair with a card reader. Follow setup instructions or contact info@salahmate.com for assistance.
What payment methods does the Kiosk App accept?
It accepts credit/debit cards, Apple Pay, Google Pay, and contactless payments, ensuring secure, PCI-compliant transactions for all donors.
Can the Kiosk App display donation campaigns?
Yes, customize the kiosk screen to show zakat, Ramadan, or building campaigns, encouraging more contributions with clear visuals.
Is the Kiosk App secure?
Absolutely. All transactions are encrypted, PCI-compliant, and tracked in real-time, minimizing risks and ensuring donor trust.
How do admins access donation data?
Admins view real-time donation reports via the Salah Mate platform, soon integrated with salahmate.com/mosque-management/. Contact info@salahmate.com for setup.
What if the kiosk malfunctions?
Check the tablet’s connection or restart the app. For persistent issues, email info@salahmate.com for troubleshooting or replacement guidance within 24–48 hours.
How much does the Kiosk App cost?
Pricing for the Salah Mate Kiosk App varies by mosque needs. Contact info@salahmate.com for a tailored quote and demo of our donation kiosks.
TV Companion App FAQs
What is the Salah Mate TV Companion App?
The Salah Mate TV Companion App displays prayer times, QR code donations, and announcements on mosque Smart TVs, enhancing communication. Download at salahmate.com/download/.
How do I install the TV Companion App?
Get it from Google Play (com.salahmate.tv) and install on a Smart TV or Android box. Log in with your Salah Mate account to start.
What devices support the TV Companion App?
It works on Android Smart TVs, Android boxes, or devices with HDMI (e.g., MasajidBox). Internet is needed for updates, but it runs offline for prayer times.
Can I customize the TV display?
Yes, adjust prayer times, add mosque logos, or show hadiths and events remotely via the Salah Mate platform, keeping worshippers informed.
How does the QR code donation feature work?
The TV displays a QR code linked to donation campaigns. Worshippers scan with the Salah Mate App to contribute instantly, boosting fundraising.
Does the app require constant internet?
No, prayer times run offline after setup. Internet is needed for real-time announcements, QR code updates, or content syncing.
What if the TV app stops working?
Ensure the TV is powered and connected. Restart the app or contact info@salahmate.com for support within 24–48 hours.
How much does the TV Companion App cost?
The Salah Mate TV Companion App pricing depends on setup. For a custom quote, email info@salahmate.com to discuss your mosque’s digital signage needs.